Terms & Conditions

1. Who we are

These Terms of Service (“Terms”) govern your use of the website at https://pageguard.com and any related services (together, the “Services”) provided by Lashmire LTD, trading as Page Guard (“we”, “us”, “our”).

By accessing this website or using our Services, you agree to these Terms. If you do not agree, you must not use this website or our Services.

We may amend these Terms at any time. Where changes materially affect your rights as an existing customer, we will give you at least [30 days’] notice before the changes take effect. Continued use of our Services after that point means you accept the updated Terms.

2. Our services

Page Guard provides ongoing website management services, including but not limited to: website hosting, security monitoring, malware protection, backups, performance optimisation, search engine visibility support, and website changes requested by the customer, as set out on our Pricing page at the time of purchase.

We offer two main services:

• Monthly subscription plan: an ongoing service billed monthly in advance, covering the inclusions listed on our Pricing page at the time of your purchase.
• One-off website fix: a single diagnostic and repair service, billed as a one-time fee, covering the specific issue reported at the time of purchase.

The exact scope of what’s included in each service is set out on our website at the time you purchase, and may be updated from time to time. We’ll always honour the scope that applied when you signed up, for the duration of your current billing period.

Service limits

Our subscription plan is designed around the following usage limits, based on typical website needs:

• Up to 20GB of website file storage in total
• Up to 100,000 visits per website per month
• Up to approximately 20 hours of developer work per year, in line with our fair use policy (see Section 3)

Our Services are built for and only support WordPress websites. We do not currently support websites built on other platforms or content management systems.

Our Services do not support e-commerce websites (including websites with shopping carts, payment processing, or online stores).

If your website exceeds these limits, uses a platform we don’t support, or is an e-commerce site, please contact us before signing up so we can advise whether we’re able to support it, and on what terms. Where a website exceeds these limits after sign-up, we’ll notify you and may apply an additional fee to cover the extra storage, traffic, or developer time involved, calculated in line with our then-current pricing.

3. Fair use policy

Our subscription plan includes unlimited website changes and support requests, subject to fair and reasonable use. This means:

• Requests are handled in the order they’re received, and reasonable timeframes apply based on complexity, we do not guarantee simultaneous or instant completion of multiple requests.
• “Unlimited changes” covers reasonable, ongoing website maintenance and updates. It does not cover building an entirely new website from scratch, large-scale rebuilds, or work that would reasonably be scoped and quoted as a standalone project. We’ll tell you if a request falls into this category before starting.
• We reserve the right to reasonably limit, queue, or decline requests that are excessive in volume or frequency, submitted in bad faith, or intended to disrupt or overwhelm our service.
• Requests must relate to the website covered by your subscription. Requests unrelated to that website, or outside the scope described in Section 2, may be declined or quoted separately.

If we believe your use of the Service is unreasonable under this policy, we will contact you first to discuss it before taking any action.

4. Acceptable use

By using our website or Services, you agree that you will not:

• modify, copy, decompile, or reverse engineer any materials or software on this website;
• remove copyright or other proprietary notices from any materials on this website;
• copy or mirror this website’s content on another server;
• use this website or our Services in a way that disrupts our systems, staff, or other customers;
• submit content, requests, or communications that are harassing, abusive, threatening, obscene, fraudulent, or unlawful;
• use our Services to publish or transmit spam or unauthorised advertising;
• attempt to gain unauthorised access to our systems, other customers’ data, or any part of the Service not made available to you;
• use our Services in a way that infringes the intellectual property, privacy, or other rights of a third party; or
• provide false information when signing up, including false payment or billing details.

We reserve the right to suspend or terminate access to our Services, without refund, for any breach of this section. Where practical, we’ll give you a warning and a chance to correct the issue first, except in cases of abuse, threats toward our staff, or fraud, where we may act immediately.

5. Payment, billing, and cancellation

• Subscription fees are billed monthly in advance, starting from your sign-up date, and renew automatically each month until cancelled.
• You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, we do not offer partial refunds for the remainder of a billing period already paid for.
• If a payment fails, we’ll attempt to notify you and retry the payment. We may suspend your Services if payment is not resolved within [30 days].
• One-off fixes are billed at the time of booking. If we’re unable to resolve the issue, you’re entitled to a full refund under our guarantee, as described on the relevant service page at the time of purchase.
• We reserve the right to change our pricing with at least [30 days’] notice to existing customers. Continuing to use the Service after a price change takes effect means you accept the new pricing.

Website transfer fee

If you cancel your subscription, stop paying, or wish to move your website away from us, you can transfer your website yourself using the backups made available to you within our system, at no cost.

If you would like us to carry out the transfer on your behalf, a transfer fee of £200 per website applies, covering the administrative and technical work involved. This fee is payable in advance of the transfer being carried out, and applies separately each time a transfer is requested. We may revise this fee with notice to you.

6. Intellectual property

Content and materials on this website, excluding content you provide to us, are owned by or licensed to Lashmire LTD and protected by copyright and trademark law. We grant you a limited, non-exclusive licence to view and use this website for your own personal or business purposes. This licence does not transfer ownership, and may be terminated if you breach these Terms.

Your website and content. Any content, copy, images, or branding you provide to us, or that we create for you as part of building or maintaining your specific website, belongs to you. We do not claim ownership over your website’s content or brand.

Our tools and systems. Any underlying software, templates, tools, or systems we use to deliver our Services remain our property, or that of our licensors, and are not transferred to you as part of the Service.

7. Liability

Our Services and this website are provided on an “as is” basis. To the extent permitted by law, we make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement.

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud.

Subject to the above, our total liability to you for any claim arising from these Terms or our Services, whether in contract, tort, or otherwise, is limited to the total fees you paid us in the [3 months] immediately before the event giving rise to the claim.

We are not liable for any indirect or consequential loss, including loss of profit, revenue, business, goodwill, or data, arising from your use of our Services, except where such loss results from our failure to carry out the Service with reasonable care and skill.

Because some jurisdictions do not allow certain limitations on liability, some of the above limitations may not apply to you.

8. Accuracy of materials

Content on this website is provided for general information purposes and is not exhaustive. We do not warrant the accuracy, completeness, or reliability of material on this website, or on any external site we link to.

9. Links to other sites

We are not responsible for the content of any third-party website linked from ours. A link does not imply our endorsement of that site. Visiting linked sites is at your own risk.

10. Excluded services

The following are outside the scope of our Services, and we do not provide support for:

• Email configuration or troubleshooting
• Mobile app installation, configuration, or troubleshooting
• Payment gateway or payment system integration
• General computer or hardware support
• Any service outside the scope of website management described in Section 2

We’re happy to recommend a specialist for any of the above where we can.

11. Data protection

We process personal data in accordance with UK data protection law, including the UK GDPR. Details of what data we collect, why, and how you can exercise your rights are set out in our Privacy Policy.

12. Termination

We may suspend or terminate your access to our Services, with written notice, for any material breach of these Terms. Where the breach involves abuse, threats, fraud, or a serious security risk, we may suspend access immediately and notify you afterward.

You may terminate your agreement with us at any time in accordance with Section 5 (Payment, billing, and cancellation).

13. General

Severance. If any part of these Terms is found to be void or unenforceable, the rest of these Terms remain in effect.

Governing law. These Terms are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Entire agreement. These Terms, together with our Privacy Policy and any order confirmation you receive, form the entire agreement between you and us regarding our Services.