Page Guard Help Centre
choose a category below to quickly find what you need:
Everything you need to know about setting up your account, connecting your website, and securing your dashboard tracking.
Getting started is quick and completely friction-free. Simply choose a plan that fits your business needs, sign up, and drop your domain name into your new centralised Page Guard dashboard. Our system will instantly deploy real-time tracking to monitor your uptime and platform performance.
No, there are zero long-term commitments or lock-in periods. Page Guard operates entirely on a transparent, month-to-month subscription basis. You are completely free to upgrade, downgrade, or cancel your plan at any time directly from your billing profile.
No, you do not need to install complex plugins or make any code modifications to enable core tracking. Our dashboard monitors your website’s uptime, SSL status, and performance metrics externally, meaning it works instantly without putting any extra load on your server.
Our core automated tracking, like real-time uptime monitoring and Lighthouse speed scans, works instantly on any platform or hosting framework. Our hands-on expert developer support, unlimited bug fixing, and managed website maintenance services are for all ecosystems.
Learn how we handle your core software updates, routine site backups, malware prevention, and proactive data security.
We perform core software, theme, and plugin maintenance updates on a weekly and daily schedule. Instead of running blind automated updates that might break your layout, our technical team monitors the process to ensure every update executes safely without disrupting your live user experience.
Because our expert developers manage the maintenance logs, we catch plugin conflicts instantly. If an update causes an unexpected layout shift or a broken form, our team immediately steps in to roll back the version, troubleshoot the root code error, and deploy a stable fix.
Our system runs continuous, deep infrastructure scans to track SSL validity, log domain expiry, and catch performance drops. If a vulnerability is spotted or an error log spikes, it automatically triggers an alert directly to our developer team so we can patch the flaw before your customers ever notice.
We capture full, off-site snapshots of your entire digital presence, including your complete database, core media libraries, and server configurations. If you ever experience data loss or want to revert a major content change, we can restore your website to a clean, healthy state with zero downtime.
Yes, robust security protocols and malware protection are included in our managed plans. We don’t just alert you to a hack; our expert team provides deep malware removal, cleans malicious injections out of your files, and hardens your site’s defenses to prevent future breaches.
Everything you need to know about our high-performance server infrastructure, zero-downtime migrations, and subscription billing.
Yes, high-performance web hosting is fully included in our Managed Support & Hosting plan. We provide a highly stable, speed-optimised environment specifically tuned to keep your website fast, secure, and responsive for your visitors.
Absolutely. While premium hosting is included in our managed plans at no extra cost, you are under no obligation to use it. Our team can work directly inside your existing hosting environment to manage updates, monitor performance, and fix bugs.
We provide expert website migration services with zero downtime. Our technical team safely moves every file, database, and email account over to our optimised servers, verifying everything is 100% functional before your new setup goes live.
We accept all major credit and debit cards securely through our dashboard. You can update your payment methods, view your billing history, and download your monthly invoices at any time by navigating to the billing profile section inside your Page Guard account.
You can cancel your subscription at any time with a single click from your dashboard, there are no cancellation fees or hidden hoops to jump through. Once canceled, your paid services will remain active until the end of your current billing cycle, and no further charges will be made.
How to submit technical tasks, what bugs are covered under your plan, and how to manage your monthly developer hours.
Requesting a task is entirely friction-free. Simply log into your centralised Page Guard dashboard and click the support button to open a ticket. You don’t have to chase endless email threads or guess who is working on your task, everything is managed in one clear, real-time portal.
We handle the technical heavy lifting for any operational error on your site. This includes fixing broken contact forms, resolving e-commerce checkout issues, patching plugin conflicts, and fixing critical layout collapses like the “White Screen of Death.” If it’s broken, our team will resolve it.
If you are on our managed support plan, you get dedicated developer time each month for manual adjustments. This includes tasks like updating text or images, adding new blog posts, configuring new product options, adjusting layouts, or applying basic SEO tweaks to keep your site fresh and discoverable.
Our expert technical team is plugged directly into your portal to review incoming alerts and tickets. For standard requests and content changes, we act fast to execute tweaks and adjustments. For urgent infrastructure drops or critical errors, our automated system alerts us instantly so we can step in and resolve the issue immediately.
Our support plans are perfectly structured for day-to-day fixes, optimisation scans, ongoing maintenance, and regular content adjustments. Major tasks, like a complete top-to-bottom website redesign or building a massive custom application from scratch, fall outside standard maintenance hours. However, you can always reach out to us via your dashboard to get a dedicated scope and quote for larger projects!
Tell us what is going wrong and a trained developer will come back with exactly what is broken and how we will fix it.
If we cannot fix your website, you get a full refund
